FAQ & Support

• Forgot Password: It is recommended to bind a phone number and use verification code to log in, or contact the administrator to reset.
• Account Deletion: "Delete Account" is supported in Personal Center, but please note that data cannot be recovered after deletion.
• Technical Support: If you encounter system abnormalities, please send an email to business@neolink.com.
• How to switch from Personal to Enterprise? Click "Switch Enterprise" in the upper right corner. If you are not in any enterprise, please contact your company administrator to add you.
• What if the budget is overrun? Members will receive call failure errors. Please contact the department administrator to go to "Department Management" to increase this month's budget limit or personal daily limit.