Token Plan Enterprise FAQ

Plan Purchase & Renewal

What is the difference between the OPC and Enterprise editions, and how should I choose?

• The OPC edition is for individual use; the Enterprise edition is for enterprises and teams, and provides member and seat management. The two share the same supported models; pricing is subject to each plan's overview page. Choose based on whether you need team collaboration and centralized management.

Can I purchase the OPC and Enterprise editions at the same time?

• Yes. OPC and Enterprise subscriptions are independent of each other, managing plan quota and API Keys separately.

Can I get a refund after purchase?

• No. New purchases, renewals, seat additions and upgrades are not refundable after the payment succeeds. Please confirm the plan tier, subscription period and seat quantity before purchasing.

How is the plan validity period calculated?

• The plan validity period is measured in natural months, starting from the day of a successful purchase, and expires at 0:00 on the day after the validity period ends. For example, purchasing a 1-month plan on Jan 31 of a non-leap year expires at 0:00 on Mar 1.

Is early renewal and multiple renewals supported?

• Manual and automatic renewal are supported. Monthly subscriptions can be renewed for 1, 3 or 6 months; yearly subscriptions can be renewed for 1 year each time. Multiple renewals are supported, each extending from the original expiry date; the final expiry date after renewal must not exceed 24 months after the current date.

Why didn't my current-cycle Credits increase after renewal?

• Renewal only extends the subscription validity period; it does not top up the current-cycle quota. Once a new cycle begins, the system issues the new cycle's Credits according to the plan rules.

How do I enable or disable automatic renewal?

• You can enable or disable automatic renewal in My Subscription. Disabling it does not affect current-cycle usage; it only stops automatically renewing the next cycle.

Can I purchase Token Plan with a voucher?

• Vouchers are not currently supported for purchasing Token Plan.

Credit & Usage

Do plan Credits carry over to the next cycle?

• No. Credits are valid only within the current subscription cycle, and unused quota is automatically reset when the cycle ends.

When are plan Credits issued and reset?

• Plan Credits are issued per subscription cycle. When a new cycle begins, the system issues that cycle's quota; unused Credit from the previous cycle is not carried over.

What happens when the quota is exhausted?

• When the plan quota is exhausted, the subscription-dedicated API Key stops serving requests and does not automatically switch to pay-as-you-go billing. To continue calling, switch to a pay-as-you-go API Key.

How do different models consume Credit?

• A single call's consumption is determined by factors such as model type, token usage, thinking mode and tool calls. Different models and billing items (input, cache, output, etc.) may have different unit prices; actual consumption is subject to your bill and the console usage details.

Where can I view quota and usage details?

• You can view quota changes and usage details in My Subscription. Enterprise members can view their own usage; enterprise administrators can also view usage for each seat and member.

After upgrading the plan, how is the already-used quota handled?

• After upgrading, the quota updates to the target tier's quota; the quota already used in the current cycle is retained and is not reset.

Do Enterprise members share the plan quota?

• No. Each seat has its own cycle quota, and members use the quota of their assigned seat.

API Key & Integration

Where do I get a Token Plan API Key?

• After being assigned an Enterprise seat, you can generate or copy the subscription-dedicated API Key in the Configuration area of My Subscription, and view the Base URL needed for calls.

Can I mix the subscription-dedicated API Key and the pay-as-you-go API Key?

• No. Token Plan calls must use the subscription-dedicated API Key and the corresponding Base URL; the pay-as-you-go API Key does not deduct plan Credits.

Can the same API Key be configured into multiple tools?

• Yes, it can be configured into multiple compatible tools, but only for use by the API Key owner; all calls jointly consume that seat's quota, and the Key must not be shared or publicly disclosed.

Can the old Key still be used after resetting the API Key?

• No. After resetting, the old Key becomes invalid immediately; please update the calling configuration in the API or client promptly.

Can the API Key continue to be used after the subscription expires?

• No. Once the subscription expires and is not renewed, the subscription-dedicated API Key stops serving requests.

How do I view the supported models and tools?

• The supported models are subject to the plan overview and the console display; for client configuration, see the Client Integration Guide in the documentation center.

How do I troubleshoot a prompt saying the API Key is invalid?

• Check that the API Key was fully copied, has not been reset, the subscription is still within its validity period, and that you are using the Base URL corresponding to Token Plan.

What should I do if a prompt says the model is not supported?

• Verify that the model name in the request is correct and belongs to the scope supported by your current plan; the actually available models are subject to what is shown in the console.

Members & Seats

Can a seat be shared by multiple people?

• No. Each seat can only be assigned to one enterprise member at a time, and the subscription-dedicated API Key must not be shared either.

Can a member hold multiple seats at the same time?

• No. Each member can hold only one Token Plan Enterprise seat at a time.

How do I change a member's seat?

• First reclaim the seat currently held by the member, then assign a new unassigned seat to them.

Can a reclaimed seat be assigned to another member?

• Yes. After reclaiming, the seat returns to the unassigned state and can be reassigned to other enterprise members; the seat's remaining quota for the current cycle is retained.

After a seat is reclaimed, can the previous member's API Key still be used?

• No. After the seat is reclaimed, the previous member can no longer use the plan quota and subscription-dedicated API Key attached to that seat.

After disabling a member, is their seat automatically reclaimed?

• No. After disabling a member, their API Key stops serving calls, but the assigned Token Plan seat remains occupied; usage can be restored after re-enabling the member.

After removing a member, how is their seat handled?

• When a member leaves the enterprise, their assigned Token Plan seat is automatically reclaimed and returns to the unassigned state, and can be reassigned to other members.

How can an enterprise administrator view member usage?

• Enterprise administrators can view the quota usage progress in the enterprise subscription seat list, view seat records via View Usage Details, and analyze team usage in Resource Statistics by member, model and time range.